Privacy & Policies

One Leg Up Canine Company is dedicated to safeguarding the personal information of our clients and community. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario standards.

1. Accountable Organization & Contact

One Leg Up Canine Company acts as the custodian of the personal information collected through our website, intake portals, and client communications.

2. Information We Collect

We collect the personal information provided by you during program registration and correspondence. This may include:

Client Identifiers

Full name, residential address (for in-home sessions), phone number, email address, and emergency contact details.

Canine Profile & Health Data

Dog’s name, breed, age, spay/neuter status, behavioural history, bite/reactivity background, bite incidents, and veterinary care providers.

Vaccination & Veterinary Documentation

Official records or verbal confirmations of vaccinations, medical exemptions, titers, and relevant medical conditions.

Transaction Records

Payment confirmations, billing addresses, invoice history, and service notes (credit card and banking details are processed through secure payment gateways and are never stored on our local systems).

Media

Photographs, training videos, and homework recordings submitted or recorded during program activities.

3. Purpose & Use of Personal Information

We collect and process personal information solely for legitimate business purposes, including:

• Assessing canine behaviour and assigning dogs to safe, appropriate class levels or private programs;
• Communicating class schedules, reminders, training curriculum, and homework feedback;
• Facilitating seamless invoicing, billing, and accounting administration;
• Contacting your veterinarian directly (pursuant to your express registration consent) to verify vaccination compliance or coordinate emergency care;
• Maintaining workplace safety and complying with municipal and provincial reporting standards where required by law;
• Creating educational content and public promotional materials (subject to your opt-out preferences).

4. Third-Party Service Providers & Cross-Border Processing

We do not sell, rent, or trade your personal information. To operate our scheduling, client administration, and billing efficiently, we engage trusted third-party technology providers. These include:

Business Productivity & Storage

Google Workspace (secure email correspondence, document storage, and spreadsheet management).

Invoicing & Accounting

Intuit QuickBooks (processing payments, tracking invoices, and maintaining corporate tax records).

Booking & Client Portal Platforms

Secure specialized client intake and scheduling software platforms.

Some of these external cloud service providers store and process data on servers located outside of Canada (primarily within the United States). Consequently, your information may be subject to the laws and lawful access requests of foreign jurisdictions while processed abroad.

5. Veterinary Record Sharing & Consent

During registration, you provide express consent for One Leg Up Canine Company to contact your designated veterinary clinic. This communication is restricted to confirming that your dog meets our health and safety requirements or securing urgent veterinary treatment if you cannot be reached during an on-site emergency.

6. Safeguards & Data Retention

Safeguards

We implement administrative, physical, and technological safeguards to protect personal information from unauthorized access, loss, alteration, or disclosure. Cloud platforms are protected by multi-factor authentication, enterprise-grade encryption, and restricted employee access.

Retention

We retain personal information only for as long as necessary to fulfill the operational purposes for which it was gathered, satisfy business and accounting requirements (such as seven-year retention under the Canada Revenue Agency for transaction receipts), and resolve any legal inquiries. Once no longer required, digital files are deleted and physical paperwork is shredded.

7. Your Rights: Access, Correction & Media Opt-Out

Under PIPEDA, you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or incomplete.

Media Opt-Out

You can request at any time that your dog’s images or videos not be used in external promotional marketing. We will gladly record this preference in your client file.

Inquiries

To submit a request regarding your personal information, please write to us at info@onelegupcanine.com. We respond to all written access and correction requests within 30 days.

8. Changes to this Policy

We may review and update this Privacy Policy from time to time to reflect operational or regulatory updates. Any changes will be posted directly to our website with a refreshed “Last Updated” timestamp.