Privacy Policy

Our Commitment to Privacy

One Leg Up Canine Company respects the privacy of our clients and takes the handling of personal information seriously. This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used in connection with our dog-training and related services, and how to contact us with privacy questions.

Our business operates in Guelph, Ontario, and provides dog-training and related services at our training school and, where applicable, at other locations.

Information We Collect

Depending on the services you request and your interactions with us, we may collect the following categories of information:

Contact Information

Information such as your name, email address, telephone number, and other contact details you provide when making an inquiry, booking a service, or communicating with us.

Dog Information

Information about your dog, including their name, age, behaviour, training needs, behavioural history, and information relevant to their safe participation in our programs.

Intake and Service Information

Information submitted through training intake forms, booking forms, applications, questionnaires, and other service-related communications.

Veterinary and Vaccination Information

Information about your dog's health, vaccination status, preventative care, medical concerns, injuries, illnesses, and other information relevant to participation or safety.

Photos and Videos

Photographs and video recordings of dogs taken during classes, social programs, or other activities. Some images or recordings may be used for educational, promotional, or advertising purposes in accordance with the permissions set out in the applicable client agreement.

Email Marketing Information

Information associated with subscriptions to promotional emails or newsletters.

How We Use Information

We may use the information collected for purposes related to operating our business and providing services, including:

• Responding to inquiries and communicating with clients.
• Managing bookings, appointments, classes, and program participation.
• Understanding a dog's training needs and assessing suitability for a particular service.
• Supporting the health, welfare, and safety of dogs, clients, and other participants.
• Obtaining or confirming relevant veterinary information where authorized under the applicable client agreement.
• Providing service-related reminders and communications.
• Administering client intake and onboarding.
• Using photographs or videos for educational or promotional purposes where permitted by the applicable agreement.
• Managing email marketing subscriptions.

We will not treat information supplied for one purpose as unrestricted permission to use it for every other purpose. Where additional consent or authorization is required, it should be obtained as appropriate.

Booking, Forms, and Client Communications

One Leg Up Canine Company uses Digiwoof Clicks! for online booking, intake forms, reminders, and email communication.

Information submitted through these processes may be handled through the systems used to provide those services. The specific hosting arrangements, access controls, retention periods, and any service-provider data-handling terms should be confirmed before this policy is published.

Veterinary Information and Dog Safety

Information about your dog's health, vaccinations, behaviour, and relevant history helps us assess participation and respond to safety concerns.

Our service agreements may authorize One Leg Up Canine Company to contact a dog's veterinarian to obtain relevant medical or vaccination information when required for participation and when the applicable agreement permits it.

Clients are responsible for providing accurate and complete information relevant to their dog's health, behaviour, handling needs, and safety. Please inform us of material changes that could affect participation.

Photos and Videos

Our existing client agreement includes permission for photographs, videos, and basic pet information to be used for educational, advertising, or promotional purposes, including on our website and social media, in videos, and on posters. The agreement states that this use is without compensation and that the material is not to be used by third parties.

Please review the agreement applicable to your service to understand the permission provided. The scope and wording of the photo and video permission should be reviewed periodically to ensure it remains appropriate for the business's current practices.

Disclosure of Information

We have not yet confirmed all circumstances in which information may be disclosed to third parties. Before publication, One Leg Up Canine Company should document whether and when information may be accessed by service providers, professional advisers, or other parties, and whether any disclosure is required by law or necessary to respond to an emergency.

We should not promise that information is never shared or that it is stored only in Canada unless those statements have been verified.

Safeguarding and Retention

We have not yet documented the specific safeguards used to protect client information or the periods for which different types of information are retained.

Before publication, One Leg Up Canine Company should confirm its practices for access controls, account security, handling of paper and electronic records, secure disposal, and deletion or retention of information when it is no longer needed.

Your Questions and Privacy Requests

If you have a question about this Privacy Policy or wish to raise a concern about personal information, contact us:

Please avoid sending unnecessary sensitive or medical information by ordinary email.

Changes to This Policy

We may update this Privacy Policy as our services, systems, or practices change. The current version should be published on our website with its effective date or last-updated date.

Important Notice