Terms & Conditions

Welcome to One Leg Up Canine Company. These Terms and Conditions are our binding service agreement between client and One Leg Up Canine Company, operating at 52 Victoria Road South, Guelph, Ontario.

By paying or participating for/in any training class, private session, drop-off program, or event, you confirm that you have read, understood, and agree to these Terms and Conditions.

Business Contact Information

Force-Free Philosophy & Humane Handling

One Leg Up Canine Company is committed to positive reinforcement and evidence-based canine education. For the welfare of all dogs and handlers:

Harsh physical corrections, physical discipline, choke chains, prong collars, slip leads used as corrections, and electronic/shock collars are strictly prohibited on our premises and during our sessions.

Clients agree to arrive prepared with the training equipment and high-value rewards as recommended by their instructor (e.g., standard flat collar or harness, 6-foot flat leash, treat pouch, soft high-value treats).

Behavioural Disclosure & Safety Warranty

Safety is our highest priority. Complete honesty regarding your dog’s history is required prior to enrollment:

Mandatory Disclosure

During registration you must accurately disclose any known history for your dog regarding past bite incidents, aggression, or injurious behaviour toward humans or other animals.

Program Suitability

At any point in a dog's group training program we may transfer a client's remaining credit to private training, at our standard rates. Program transfers may occur if a dog's participation presents a safety or distress concern for the client or other students.

In-Home Safety

For in-home training consultations, clients must have their dog safely secured away from the door before the trainer enters the home.

Health, Preventative Care & Veterinary Authorizations

Vaccination & Preventative Care

Dogs must be in good overall health and kept up-to-date on age-appropriate preventative care as recommended by their local licensed veterinarian.

Illness

Dogs displaying symptoms of illness or injury must not attend. Please notify us promptly to reschedule your program or service.

Veterinary Records Authorization

You authorize One Leg Up Canine Company to contact your veterinarian directly to verify vaccination status and obtain relevant medical history necessary for safe participation.

Veterinary Emergencies

If your dog requires urgent medical care while under our direct supervision (such as during drop-off daycare or social sessions), we will make every reasonable effort to contact you and your designated emergency contact. If neither party can be reached promptly, you authorize One Leg Up Canine Company to seek medical treatment from a licensed veterinarian of our choice. You agree to assume full financial responsibility for all veterinary expenses incurred.

Bookings, Payments & Package Terms

Payment Terms

Registrations are secured only once full payment has been received. Payments may be made via Interac e-Transfer or as otherwise specified on your invoice.

Fixed-Term Package Expiry

Pre-purchased packages expire 90 days from the date of purchase. Unused sessions are forfeited after 90 days. Purchased packages are non-transferable, however reasonable exceptions may be granted at our discretion for certain circumstances, for example client/canine medical emergency or facility holidays.

Cancellations, Missed Sessions & Refunds

Group Classes

Due to limited participant capacity, group class spots are non-refundable once the course begins. Missed group classes cannot be made up in subsequent cohorts. Clients are encouraged to review provided homework notes and submit videos for trainer feedback between sessions.

Private Training Sessions

A minimum of 24 hours’ notice is required to cancel or reschedule a private session. Cancellations or reschedules made with less than 24 hours’ notice will be considered a used session.

Daycare & Social Programs

A minimum of 24 hours’ notice is required to cancel or reschedule a reserved daycare or social visit. Late cancellations or no-shows forfeit the session fee.

Refund Policy

Services and packages are non-refundable once confirmed. Exceptions may be considered in the case of medical emergencies.

Training deemed mandatory by a rescue, municipal authority, or court is strictly non-refundable under all circumstances.

Facility Safety & Attendance of Minors

Handlers must maintain physical control of their dog on leash at all times, except when explicitly instructed by a trainer during supervised off-leash activities.

Minors must be accompanied and directly supervised by a parent or legal guardian at all times. We require at least one adult per child under 12 years of age to ensure full focus on canine success.

Release of Liability, Indemnity & Ontario DOLA Acknowledgment

Assumption of Risk

You acknowledge that working with dogs involves risks. You voluntarily assume all risks associated with participation in any service provided by One Leg Up Canine Company, whether on our premises, in your home, or in a public space.

Statutory Responsibility (DOLA)

Under the Ontario Dog Owners’ Liability Act (R.S.O. 1990, c. D.16), the owner of a dog is strictly liable for damages resulting from a bite or attack by the dog on another person or animal. You acknowledge and agree that you remain the legal owner and ultimate guardian of your dog at all times.

Waiver & Release

To the fullest extent permitted by law, you hereby release, waive, and hold harmless One Leg Up Canine Company, its owners, directors, employees, independent contractors, and agents from any and all liability, claims, demands, actions, or losses arising from injury, damage, or incident occurring during or in connection with our services, except where caused solely by our gross negligence.

Client Indemnity

You agree to indemnify, defend, and hold harmless One Leg Up Canine Company and its contractors against any third-party claims, liabilities, lawsuits, judgments, legal costs, or veterinary expenses resulting directly or indirectly from your dog’s actions or your breach of this agreement.

Media & Photography Release

During our classes, daycare, and social sessions, we frequently capture candid photographs and videos for educational purposes, staff training, instructional homework demos, and marketing (including our website and official social media channels).

By participating, you grant One Leg Up Canine Company permission to use your dog’s likeness and first name without compensation.

Opt-Out

We fully respect client privacy. If you prefer that you or your dog not be featured in public promotional materials, simply notify us before or during your program, and we will update your client file accordingly.

Policy Modifications & Severability

One Leg Up Canine Company reserves the right to amend these Terms and Conditions as our business practices and service offerings evolve. The updated version will be posted to our website with a revised effective date. If any provision of this agreement is determined to be unenforceable by an Ontario court, that provision will be severed, and all remaining provisions shall remain in full force and effect.